Every piece in this catalogue is made after you order it. Nothing sits on a shelf waiting, so there is no stock item to put back. Made-to-order pieces cannot be returned or refunded.
This is stated on the product page, again in the email that confirms your order, and again here, so that nobody is surprised by it. We would rather lose a sale than have someone discover this after paying.
It is also why we take the time before making anything. We settle the size, the metal and the stone with you first. Leave the size blank when you order and we will work it out together. Ask us anything before you pay, and change your mind freely at that stage: until your order is confirmed and paid, nothing has been cut and you owe us nothing.
If something is wrong with your piece
If a piece arrives faulty, damaged in transit, or different from what was ordered, that is on us. We cover return shipping and either remake it or refund you in full, whichever you prefer. That applies to made-to-order pieces too.
Tell us within 14 days of delivery and we will send a prepaid insured label. Do not post anything back without one; an uninsured parcel that goes missing cannot be refunded.
Refunds go to the original payment method within five business days of the piece arriving back and passing inspection, which means confirming the stones, weights and certificate match what was sent.
Resizing and alterations
Resizing after delivery is a paid service. Changing a finished ring means work on the piece and insured shipping both ways, and some designs cannot be resized at all. We will quote before doing anything.
Your statutory rights
Nothing here limits the rights you have under the consumer protection laws of where you live. Those rights sit above anything written on this page.